Measuring the Value of Information Technology
(ISBN: 047194307X )
John S. Hares, Duncan Royle
Dusting off the bookshelves I ran across this old tried and true reference. The frist book to introduce me to (but still doesnt give definitive guidance) intangible benefits from projects. About the only thing it doesnt address well are the unintended benefits/consequences associated with project business cases.
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